Support

Email hello@theusualapp.com.au and a real person will get back to you.

For customers

I was charged for an order I didn’t get

Refunds are handled by the van through Square. Ask at the van, or email us with the van’s name and the time of the order and we’ll sort it out with them.

Can I cancel an order?

Yes, until the van arrives. Open the order in the app and tap Cancel order. The hold on your card is released. After the van has arrived, ask at the van.

I’m not getting “The usual?”

Check that notifications are on for The Usual in your phone’s Settings, and that you’ve picked the days for your stop. Your usual appears after your first order from that van.

Delete my account

Email us from the address you signed in with, and we’ll delete your account and personal details.

For vendors

See the vendor FAQ, or email us. If something goes wrong mid-run, email with your van’s name and we’ll jump in.